Support

How we can help

Restockly POS is a desktop point of sale and inventory application for small businesses, running on Windows and macOS — built for speed at the register and clarity in the back office. This page covers what you get when you buy, how licence keys work, system requirements, and how to reach a human.

Typical response time: within one business day, by email or WhatsApp.

Buying, licence keys and delivery

• What you buy: Restockly POS is a one-time purchase that licenses one device and never renews. The Credit module is also one-time. Only the optional Mobile Share add-on is a monthly subscription.
• How payment works: Checkout on this website is handled by Paddle, our merchant of record, so “Paddle” or “Paddle.net” is what appears on your card statement rather than TOPSOL. Paddle also sends your order receipt.
• How you receive it: Delivery is electronic and immediate. Your licence key appears on the confirmation page the moment payment clears, and is emailed to the address you entered at checkout. Nothing is shipped.
• Lost your key? Email support@restocklypos.com from the address you bought with and we will resend it.

Activating your licence

• One-time internet connection. Entering your key the first time needs a connection so the device seat can be claimed. After that the app verifies the key on your own computer and works offline indefinitely.
• One device per purchase. Each purchase of the core app licenses one computer. Add-ons attach to the licence you already own and do not add a device. Other computers in the shop can join that computer as tills over your local network for free — they need no key of their own.
• Moving to a new computer. Deactivate the licence on the old machine to free the seat, then enter the same key on the new one. If the old computer has been sold or will not start, you can still release the seat from the new machine — the key itself authorises it.
• Buying an add-on later. Use the same email address at checkout. That way the add-on joins the licence you already have instead of creating a second one.

Subscriptions, cancellation and refunds

• Cancelling Mobile Share. Use the subscription management link in the receipt email Paddle sent you, or email support@restocklypos.com. There is no cancellation fee. Access continues to the end of the period you already paid for, and you are not charged again.
• Refunds. See our Refund Policy for the window and how to request one. You can also contact Paddle directly at paddle.net.
• Mac App Store purchases. If you installed from the Mac App Store instead, Apple processed that payment and handles its own refunds through Report a Problem.

Installation & updates

• Windows: Download the installer (.exe, v1.3.0) from the homepage and run it. Windows SmartScreen may warn about a new publisher — choose More info → Run anyway.
• macOS: Download the disk image (.dmg, v1.3.0) and drag Restockly POS into your Applications folder.
• Mac App Store: Also available there.
• First launch: Complete the in-app onboarding to set your business profile, currency and preferences. The 3-day free trial starts here; no card and no account are required.
• Updates: Direct downloads update from this website; App Store installs update through the App Store.

System requirements

• Windows: Windows 10 or later, 64-bit.
• macOS: macOS 12 or later, on Apple Silicon or Intel.
• Network: Not required for selling, inventory, customers, cash tracking or local reporting. A connection is needed only to activate or move a licence, and for optional features such as Google Drive backup and Mobile Share.
• Peripherals (optional): USB or Bluetooth barcode scanners and receipt printers supported by your operating system.

Frequently asked questions

• Does Restockly POS work offline? Yes. Sales, inventory, customers, cash tracking and local reporting all run without an internet connection.
• Where is my data stored? In a local database on your own computer. We never receive a copy of your business database. Optional cloud features run only when you configure and use them.
• Can I use more than one computer? Yes, over your local network, and extra tills are free. One computer is the main computer; every other till finds it and joins once with the six-digit pairing code shown under Settings → Computers on the main computer. Only the main computer needs a licence.
• How do backups work? You can create and restore local ZIP backups from inside the app, and optionally upload reports to your own Google Drive. Keep a copy somewhere off the machine.
• What reports can I generate? Sales, stock, profit and cash-flow reports, exportable to Excel, PDF and CSV.
• I forgot my PIN. Use the recovery options described in the app. If you are locked out with no backup, recovery may not be possible — protect your PIN and keep backups.

Contact us

For product questions, purchase help, licence-key problems, bug reports or feature requests, reach TOPSOL directly:

TOPSOL
2nd Floor, Sitara Techno Park, Lower Canal Rd E, near Jhal Khanuana, Block B People's Colony No 1, Faisalabad 38000, Pakistan

When reporting a problem, include your operating system, your app version (from the app's About or Settings screen), and the steps that produce it. Please do not email passwords or full database files unless we ask through a secure channel.