Refund Policy

If Restockly POS is not right for your shop, ask for your money back. You can request a full refund within 14 days of your purchase, for any reason — you do not need to explain yourself, and there is no restocking or processing charge.

1. The 14-day refund window

Ask within 14 days of the purchase date shown on your receipt and you get a full refund. This covers the Restockly POS licence, the Credit module, Mobile Share and the monthly and yearly plans. You do not have to give a reason, and having installed and used the app does not disqualify you.

After 14 days we can no longer refund a purchase as a matter of course, though your legal rights are unaffected and we would still rather hear from you than lose you — see section 6.

Separately, you can try the app free for 3 days before buying anything. That trial is not this window: the 14 days run from the day you pay.

2. Purchases made on this website

Purchases made here are processed by Paddle.com Market Ltd, our merchant of record. Paddle issues the receipt and returns the money, so a refund appears on your statement from Paddle rather than from TOPSOL. You can ask either of us:

• Email support@restocklypos.com within the 14-day window; or
• Contact Paddle directly at paddle.net, using the email address you bought with.

Either way, include:

• Your name and the email address or phone number used for the purchase;
• The purchase date, order or transaction reference, and product purchased; and
• A copy of the receipt or other reasonable proof of purchase.

If approved, the related license or entitlement will be deactivated and the refund will be sent through the original payment method where possible. The time for funds to appear depends on your bank or payment provider.

3. Mac App Store and other app-store purchases

If Apple or another app store processed your payment, that store holds the money and makes the refund decision — the 14-day window above is ours and does not bind them. Submit your request directly to the store, as soon as you can, under its own rules and deadlines. For Apple purchases, use Apple’s Report a Problem service. The store’s terms and any mandatory local rights apply, and TOPSOL cannot issue a refund for money collected by the store.

4. Cancelling a subscription

Mobile Share and the monthly and yearly plans renew automatically until cancelled. Restockly POS and the Credit module bought once never renew.

You can cancel a subscription at any time, with no cancellation fee, either through the subscription management link in the receipt email Paddle sent you, or by emailing support@restocklypos.com from the address you bought with. Buying Restockly POS or the Credit module once does not cancel a plan you already have — cancel the plan as well, or ask us to.

Cancelling takes effect at the end of the period you have already paid for — you keep access until then and are not charged again. Cancelling is not itself a refund: a refund for the most recent charge must still be requested within the 14-day window described above.

5. Duplicate or unauthorized charges

Contact us promptly if you believe you were charged more than once for the same purchase or a charge was unauthorized. If an app store or other payment provider processed the charge, you may also need to contact that provider so it can investigate the transaction.

6. Technical issues

If the app is not working as expected, tell us — most problems turn out to be a setting, a printer or a network quirk we can sort out quickly, and we would rather fix it than take your money back. Support and training are included with every licence.

Asking for help does not use up your refund window: if we cannot get it working for you and the 14 days have run out while we were trying, say so and we will still refund you.

7. Your legal rights

This policy does not limit any refund, cancellation, warranty, or consumer right that cannot be excluded under the law that applies to you. If such a law provides a longer period or additional remedy, that law will apply.

8. Contact

TOPSOL
2nd Floor, Sitara Techno Park, Lower Canal Rd E, near Jhal Khanuana, Block B People's Colony No 1, Faisalabad 38000, Pakistan
Refund questions: support@restocklypos.com

Use of Restockly POS is also governed by our Terms of Service.