Refund Policy

We want you to feel confident purchasing Smart POS Manager. You may request a return and refund within 3 calendar days of the purchase date, subject to the process below and any mandatory rights provided by law.

1. Three-day return window

To be considered under this policy, your request must be submitted no later than 3 calendar days after the purchase date shown on your receipt. This policy applies to purchases of the Smart POS Manager license and paid add-ons. After the 3-day window, purchases are non-refundable except where applicable law requires otherwise.

2. Purchases made directly from TOPSOL

For a purchase made directly through TOPSOL, email topsol.org@gmail.com within the 3-day window. Include:

• Your name and the email address or phone number used for the purchase;
• The purchase date, order or transaction reference, and product purchased; and
• A copy of the receipt or other reasonable proof of purchase.

If approved, the related license or entitlement will be deactivated and the refund will be sent through the original payment method where possible. The time for funds to appear depends on your bank or payment provider.

3. Mac App Store and other app-store purchases

If Apple or another app store processed your payment, that store controls the transaction and refund decision. Submit your request directly to the store within 3 calendar days of purchase. For Apple purchases, use Apple’s Report a Problem service. The store’s terms and any mandatory local rights apply, and TOPSOL cannot issue a refund for money collected by the store.

4. Recurring add-ons

You may cancel a recurring add-on at any time through the provider that manages the subscription. Cancellation prevents future renewal but does not automatically refund the current billing period. A refund request for a new charge must be made within the 3-day window described above.

5. Duplicate or unauthorized charges

Contact us promptly if you believe you were charged more than once for the same purchase or a charge was unauthorized. If an app store or other payment provider processed the charge, you may also need to contact that provider so it can investigate the transaction.

6. Technical issues

If the App is not working as expected, contact us during the return window so we can help troubleshoot or process an eligible request. Asking for technical support does not extend the 3-day return window unless we confirm an extension in writing.

7. Your legal rights

This policy does not limit any refund, cancellation, warranty, or consumer right that cannot be excluded under the law that applies to you. If such a law provides a longer period or additional remedy, that law will apply.

8. Contact

TOPSOL · Pakistan
Refund questions: topsol.org@gmail.com

Use of Smart POS Manager is also governed by our Terms of Service.